Are you passionate about delivering exceptional customer service? Join Nicholson Heating & Air in Farmington, MO, US as a Customer Service Manager and be part of a team dedicated to providing top-notch HVAC solutions. With a competitive salary of $18 - $20 hourly, you'll lead a customer-focused team, ensuring every client receives outstanding support. At Nicholson Heating & Air, we pride ourselves on creating comfortable environments for our customers. As the Customer Service Manager, you'll play a crucial role in maintaining our reputation for excellence. If you thrive in a fast-paced, rewarding work environment and have a knack for problem-solving, apply now to be a key player in our team. Responsibilities: • Develop and implement customer service policies and procedures to enhance customer satisfaction and retention • Analyze customer service data and feedback to identify areas for improvement and implement necessary changes • Serve as the main point of contact for escalated customer complaints or issues, resolving them in a timely and satisfactory manner • Collaborate with other departments to ensure a seamless customer experience across all touchpoints • Manage and Order parts needed for customers and update them along the way Qualifications: • 3+ years of experience in customer service management • Proven track record of improving customer satisfaction metrics • Strong leadership and team-building skills • Excellent communication and interpersonal skills • Proficiency in Microsoft Office suite • Competencies: • US Work Authorization • Detail-Oriented Skills (Determined by an Assessment) • Microsoft Office Skills (Determined by an Assessment) Compensation: $18 - $20 hourly

• Develop and implement customer service policies and procedures to enhance customer satisfaction and retention • Analyze customer service data and feedback to identify areas for improvement and implement necessary changes • Serve as the main point of contact for escalated customer complaints or issues, resolving them in a timely and satisfactory manner • Collaborate with other departments to ensure a seamless customer experience across all touchpoints • Manage and Order parts needed for customers and update them along the way