Responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives. Manages lead tracking and distribution among sales team members. Takes charge of the Company’s social media presence across platforms like Facebook, Instagram, and LinkedIn. Additionally, handles general administrative responsibilities. Responsibilities: • Record customer interactions and follow up on their experience with our company • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Work closely with the sales lead to stay up-to-date on service and product knowledge • Respond to customer inquiries, product and service questions, and customer complaints • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Maintain customer accounts and update with new account information as needed • Communicate frequent customer suggestions to the team to troubleshoot • Provides telephone support and service for clients • Conducts calls to engage with clients regarding marketing campaigns • Accurately enters client’s project/order into system • Tracks and assigns lead to sales team members • Maintains and updates customer database, orders, projects and contact information • Manages lead sources including internal sources and external programs; surveys, marketing campaigns, websites, social media • Creates informative social media messages, manage posts, updates, engagement on relevant sites • Works independently while serving as a support to the team • Provides general administrative support for the Center • Manages multiple projects and deadlines Qualifications: • Previous work in a customer-facing position • Display strong communication skills, active listening skills, and personal skills • To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • 3-5 years business-to-business sales support and/or customer service experience • Proficient in MS Office Suite, social media • Knowledge of sign industry substrates, media, products • Excellent time management, project management for multiple projects, deadlines and orders EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS • Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors. MATHEMATICAL SKILLS • Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company. REASONING ABILITY • Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems. PHYSICAL DEMANDS • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. • The employee is regularly required to sit, kneel and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. WORK ENVIRONMENT • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required. OTHER DUTIES • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Provides telephone support and service for clients • Conducts calls to engage with clients regarding marketing campaigns • Accurately enters client’s project/order into system • Tracks and assigns lead to sales team members • Maintains and updates customer database, orders, projects and contact information • Manages lead sources including internal sources and external programs; surveys, marketing campaigns, websites, social media • Creates informative social media messages, manage posts, updates, engagement on relevant sites • Works independently while serving as a support to the team • Provides general administrative support for the Center • Manages multiple projects and deadlines