Job Description

Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be the first point of contact for our clients, providing outstanding service and ensuring their needs are met. You will work closely with the customer service team to resolve inquiries, maintain customer satisfaction, and contribute to the overall success of the company.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat

• Provide accurate information about products, services, and policies

• Resolve customer issues and complaints in a professional and efficient manner

• Maintain detailed records of customer interactions and transactions

• Collaborate with other departments to address customer concerns and provide solutions

• Assist with order processing, returns, and exchanges as needed

• Ensure all customer service activities align with company policies and procedures

• Contribute to the development of customer service strategies to improve satisfaction

Qualifications

Skills & Qualifications:

• Proven experience in customer service or a related role

• Strong communication and interpersonal skills

• Problem-solving abilities with a customer-first mindset

• Ability to manage multiple tasks and prioritize effectively

• Proficient in using customer service software and Microsoft Office Suite

• Excellent attention to detail and organizational skills

• High school diploma or equivalent required; additional customer service certifications preferred

Additional Information

Benefits:

• Competitive salary

• Opportunities for career growth and advancement

• Health and wellness benefits

• Paid time off and holidays

• Positive and inclusive work environment