Benefits:

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Planet Fitness is and Equal Opportunity Employer

Are you looking for a fun and rewarding position in a judgement free environment? Anchor Management is the owner of four Planet Fitness clubs in Wilmington and Shallotte, NC. Our mission is to create an atmosphere that fosters; personal growth, well-being, and a positive mindset. This not only applies to our members, but also to our team! Your application is greatly appreciated and we look forward to hearing from you!

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Close shift for that business day.

Create a bank deposit for next day.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Ability to work 3rd shift (overnights).

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Benefits

Performance based bonuses

Employee discounts

Opportunity for advancement

Accrued paid time off

Wellness resources

Company parties

Free food & snacks

Dental, Health, and Vision Insurance

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.