Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Savings bank

Vision insurance

Not A Remote Position Our onsite Customer Service Phone Representative, also known as a Call Center Advocate, interacts with customers to answer questions, resolve concerns, and provide customer care. The Customer Service Phone Representative, will have excellent communication skills, be able to multitask, and have a friendly professional demeanor. The right candidate will also have learned a thorough understanding of the company's policies and services, after they complete their training with the company.

Additional Customer Service Phone Representative position requirements:

Ability to pass a background

High school degree or equivalent

Valid driver's license

Provide 2 professional references and 1 personal

Customer Service Phone Representative duties include and not limited to:

Handling calls: Taking and making calls in a timely manner and following guidelines

Identifying needs: Understanding customer needs and researching issues

Resolving issues: Resolving complaints and providing solutions

Maintaining ownership: Keeping ownership of calls taken throughout the customer experience process, including following with them

Recommending improvements: Suggesting ways to improve systems and processes

Providing information: Sharing information about services, policies, billing, and warranties

De-escalating situations: Helping dissatisfied customers and staying professional while de-escalating situations

Maintaining a database: Keeping accurate notes in the database of customer information

Team player: Collaborate as a team to deliver award winning service

Passing on feedback: Sharing customer feedback with the department supervisor

Position Hours:

Monday thru Friday 8am to 5pm (1HR meal break)

Rotating Saturdays 8am to 4pm (30 min meal break)

Closed every Sunday

Customer Service Phone Representative benefits after 90-days Include:

401K Profit Sharing

5 paid days off

1 paid personal day accrued every 90-days up to four a year

2 Health Insurance plans to choose from

Dental Insurance

Vision Insurance

Free Group Life Insurance

Health Savings Account

A performance and attendance evaluation for a pay increase

Closed Sunday's

Full-time hourly position pay structure:

$16.50 to $18.00 per hour. Starting wages are commensurate with experience and a proven work history.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.