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Customer Service Rep(04786) - 401 E Broadway

Domino's Franchise

Customer Service Rep(04786) - 401 E Broadway

Red Lion, PA
Full Time
Paid
  • Responsibilities

    Job Description

    ABOUT
    THE JOB

    You got game? You got spring in your step? You want the best
    job in the world! And schedules that work with you, not against you? That's
    right, we live to beat the rush and make it possible to make, bake or take
    pizzas during the hungry hours of the day and night, part or full time. You'll
    have plenty of time left over for school, hanging with your friends, or
    whatever. Sound good? Even if you just need a second job for some extra cash,
    Domino's Pizza is the perfect place for you.

    We are searching for qualified customer service reps with
    personality and people skills. We're growing so fast it's hard to keep up, and
    that means Domino's has lots of ways for you to grow (if that's what you want),
    perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or
    supplemental job, drop us a line. We're bound to have just the thing for you.

    ADVANCEMENT

    Many of our team members began their careers as delivery
    drivers and today are successful Domino's franchise owners. From customer
    service representative to management, General Manager to Manager Corporate
    Operations or Franchisee, our stores offer a world of opportunity.

    DIVERSITY

    Our mission is to recognize, appreciate, value and utilize
    the unique talents and contributions of all individuals. To create an
    environment where all team members, because of their differences, can reach
    their highest potential.

    SUMMARY STATEMENT

    We take pride in our team members and our team members take
    pride in Domino's Pizza! Being the best pizza delivery company in the world
    requires exceptional team members working together. At Domino's Pizza, our
    people come first!

    JOB REQUIREMENTS

    You must be 16 years of age or older.

    General Job Duties For All Store Team Members

    Operate all equipment.

    Stock ingredients from delivery area to storage, work area,
    walk-in cooler.

    Prepare product.

    Receive and process telephone orders.

    Take inventory and complete associated paperwork.

    Clean equipment and facility approximately daily.

    Training

    Orientation and training provided on the job.

    Communication Skills

    Ability to comprehend and give correct written instructions.

    Ability to communicate verbally with customers and
    co-workers to process orders both over the phone and in person.

    Essential
    Functions/Skills

    Ability to add, subtract, multiply, and divide accurately
    and quickly (may use calculator).

    Must be able to make correct monetary change.

    Verbal, writing, and telephone skills to take and process
    orders. Motor coordination between eyes and hands/fingers to rapidly and
    accurately make precise movements with speed.

    Ability to enter orders using a computer keyboard or touch
    screen.

    Work Conditions

    EXPOSURE TO

    Varying and sometimes adverse weather conditions when
    removing trash and performing other outside tasks.

    In-store temperatures range from 36 degrees in cooler to 90
    degrees and above in some work areas.

    Sudden changes in temperature in work area and while
    outside.

    Fumes from food odors.

    Exposure to cornmeal dust.

    Cramped quarters including walk-in cooler.

    Hot surfaces/tools from oven up to 500 degrees or higher.

    Sharp edges and moving mechanical parts.

    SENSING

    Talking and hearing on telephone. Near and mid-range vision
    for most in-store tasks.

    Depth perception.

    Ability to differentiate between hot and cold surfaces.

    TEMPERAMENTS

    The ability to direct activities, perform repetitive tasks,
    work alone and with others, work under stress, meet strict quality control
    standards, deal with people, analyze and compile data, make judgments and
    decisions.

  • Qualifications

    Additional Information

    ** PHYSICAL REQUIREMENTS including, but not limited to the following:**

    Standing

    Most tasks are performed from a standing position. Walking
    surfaces include ceramic tile with linoleum in some food process areas.

    Walking

    Sitting

    Stooping/Bending

    Crouching/Squatting

    Lifting

    Bulk product deliveries are made twice a week or more and
    are unloaded by the team member using a hand truck.

    Deliveries may include cases of ingredients and supplies
    weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

    Cases are usually lifted from floor and stacked onto shelves
    up to 84 high.

    Carrying

    Occasionally, pizza sauce weighing 42 pounds is carried from
    the storage room to the front of the store.

    Trays of pizza dough are carried three at a time over short
    distances, and weigh approximately 12 pounds per tray.

    Pushing

    To move trays which are placed on dollies.

    Trays may also be pulled.

    Climbing

    Team members may navigate stairs or climb a ladder to change
    prices on signs, wash walls, perform maintenance.

    Reaching

    Reaching is performed continuously; up, down and forward.

    Workers reach forward when obtaining topping ingredients,
    cleaning work surfaces, or answering phones.

    Hand Tasks

    Hand-Eye coordination is essential.

    Frequently activities require use of one or both hands.
    Shaping pizza dough requires frequent and forceful use of forearms and wrists.

    Workers must manipulate a pizza peel when removing pizza
    from the oven, and when using the rolling cutter.

    Frequent and/or forceful pinching is required in the
    assembly of cardboard pizza boxes.

    Team Members must be able to grasp cans, the phone, the
    pizza cutter and pizza peel, and pizza boxes.

    Machines, Tools,
    Equipment, Work Aids

    Team Members may be required to utilize pencils/pens,
    computers, telephones, calculators, TDD equipment, pizza cutter and pizza pee