Customer Service Rep(5437) - 1560 Union Ave

Domino's Franchise

Customer Service Rep(5437) - 1560 Union Ave

Memphis, TN
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Responsibilities:

    • Manage incoming calls
    • Assist in preparing food orders
    • Daily and weekly cleaning tasks
    • Identify and assess customers’ needs
    • Handle customer complaints and provide appropriate solutions
    • Follow procedures, guidelines and policies
  • Qualifications

    Qualifications

    • Excellent organizational skills
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Customer Service Representatives must be at least 16 years of age.

    Additional Information

    • Benefits - All team members are eligible for benefits (eligibility for certain benefits dependent on approximate hours worked per week)
    • Perks - Discounts on menu items, a safe work environment, and opportunities for Career growth and advancement
    • Schedule - Flexible scheduling and opportunities for overtime.

    All your information will be kept confidential according to EEO guidelines.

    PHYSICAL REQUIREMENTS , including, but not limited to the following:

    Standing

    • Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

    Walking

    • For short distances for short durations
    • Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

    Sitting

    • Paperwork is normally completed in an office at a desk or table

    Lifting

    • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
    • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
    • Cases are usually lifted from floor and stacked onto shelves up to 72" high.

    Carrying

    • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
    • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
    • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
    • During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

    Pushing

    • To move trays which are placed on dollies.
    • A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
    • Trays may also be pulled.

    Climbing

    • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
    • During delivery of product, navigation of five or more flights of stairs may be required.

    Stooping/Bending

    • Forward bending at the waist is necessary at the pizza assembly station.
    • Toe room is present, but workers are unable to flex their knees while standing at this station.
    • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
    • Forward bending is also present at the front counter and when stocking ingredients.

    Crouching/Squatting

    • Performed occasionally to stock shelves and to clean low areas.

    Reaching

    • Reaching is performed continuously; up, down and forward.
    • Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
    • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
    • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

    Machines, Tools, Equipment, Work Aids

    • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.