Customer Service Rep/Account Manager

AlphaGraphics - US271

Customer Service Rep/Account Manager

Westford, MA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Vision insurance

    Job Description

    The Customer Service Representative plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our valued clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.

    About the Company

    AlphaGraphics is the leading provider of Print, Signs, Banners, Design Services, Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Metro West community for over 35 years.

    Position Summary

    The Customer Service Representative is responsible for evaluating client product needs, selling appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction.

    Primary Responsibilities:

    Client Consultation:

    Work with the existing customer base and walk in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.

    Assist customers with the printing, scanning and reproduction of architectural/engineering drawings and other copy services requiring short turnarounds.

    Product Estimation:

    Provide accurate product estimates for clients after consultation

    Coordinate delivery / production of products with production or outside vendors as appropriate

    Manage client expectations, schedules, and prices as needed

    Prepare accurate invoices following established process guidelines

    Administrative:

    Update and manage customer account notes and information

    Manage customer invoicing

    Manage register/cash and payments

    Fulfill shipping orders via UPS and FedEx

    Maintain organization of customer files & digital/physical workspace.

    Communication:

    As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality

    Promptly advise supervisor of any potential client issues which might require assistance or attention

    Qualifications

    The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service, has infinite patience and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.

    Additional Requirements

    High School Diploma or equivalent

    Experience with Microsoft Office

    Experience in sales and customer service within a fast-paced environment

    Team member with collaborative style who knows how to foster success in others

    Capable of juggling multiple priorities and operating with a calm sense of urgency

    Positive “can do” attitude (this is critical!)

    Additional Skills and Abilities -- Desired (Advantageous, but not required):

    College degree

    Familiarity with current print and copy technology (highly desirable)

    Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite

    Experience in business-to-business, retail, and/or manufacturing setting

    Workplace Requirements:

    Driver’s license and access to vehicle

    Ability to lift 40 lbs

    *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.