Customer Service Rep. - Admin

First Class Plumbing & Rooter Servi

Customer Service Rep. - Admin

Riverside, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Company parties

    Opportunity for advancement

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are searching for a highly motivated and outgoing Office Assistant to join our team at First Class Plumbing. In this role, you will be providing support to our office managers, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering incoming leads, scheduling appointments, planning meetings, and writing correspondence, just to name a few tasks. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor. This position is ideal for someone looking for an opportunity to grow rapidly within a company as you will be working hand in hand with managers.

    We are searching for a strong-minded, motivated, think-out-of-the-box individual. This individual should be highly driven and ready to grow with our company. This is a great opportunity for someone who is trying to get their foot into the industry. The position requires working strongly within a team dynamic.

    We are looking for an individual who has experience in answering phones. You will need to provide five-star customer service while speaking to incoming leads. It is important to have an understanding of the surrounding areas and the cities we do service.

    SCHEDULE: RIVERSIDE OFFICE

    SUNDAY 7:30 AM - 5:30 PM MONDAY - THURSDAY 7:15 AM - 2:00 PM

    Responsibilities

    Answer incoming phone calls and route them to the appropriate person

    Maintaining communication from the office to the field

    Book incoming leads and maintain the calendar

    Respond to customer inquiries

    Organize meetings and prepare upcoming training

    Provide support to field Technicians

    Assisting Office Manager

    Attending team meetings and ongoing HCP training

    Write emails, memos, and letters and distribute them appropriately

    Contribute to company reports

    Manage and maintain office supplies

    Oversee front of desk duties

    Assisting with dispatching as needed

    Maintain an organized filing system

    Develop, update, and maintain relevant office procedures

    Qualifications

    High school diploma/GED required, Associate’s degree or administrative training is preferred

    Strong Computer and typing skills are required

    Previous experience as an Administrative Assistant or in a similar position

    Ability to meet deadlines and work in a face past environment

    Familiarity with standard office equipment such as printers and fax machines

    Excellent computer skills and knowledge of Microsoft Word, Outlook, Google Docs, Google Sheets

    Highly organized with excellent time management skills and the ability to prioritize projects