About the Role:

We are looking for a Customer Service Rep (CSR) to join our team at Voda Cleaning & Restoration Corporate. As a CSR, you will be the first point of contact for our customers, providing excellent service and support. Must be energetic and reliable. 

Responsibilities:

Answer incoming calls and respond to customer inquiries

Assist customers with scheduling appointments and service requests

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, transactions, comments and complaints

Process orders, forms, applications, and requests

Requirements:

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

About Us:

Voda Cleaning & Restoration Corporate has been providing top-notch cleaning and restoration services in Madison, WI for over 10 years. Our customers love us for our exceptional service and attention to detail. Our employees love working with us because we value teamwork, growth, and a positive work environment.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.