Job Description:

Short Description: Customer Service Representative - Cashier

Traffic and Adjudication

M-F 12:30p-5p

Complete Description:

· The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

· Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.

· Assist customers with product information, order status, or any account-related issues.

· Resolve customer complaints and issues efficiently and empathetically, following agency procedures.

· Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.

· Process transactions, returns, and exchanges according to agency guidelines.

· Collaborate with other departments to address and resolve complex issues.

· Provide feedback to management on recurring customer concerns and suggest improvements.

· Stay informed about industry trends and best practices to enhance customer service quality.

· Perform other duties as assigned to support the customer service team.

Education: -High School Diploma

Qualifications:

· 1.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· 2.Strong organizational and multitasking abilities.

· 3.Excellent written and verbal communication skills.

· 4.Attention to detail.

· 5. Ability to handle sensitive information with confidentiality.

Skills Matrix:

· Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities. Required

· Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency. Required

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Required

· Ability to handle sensitive information with confidentiality. Required

· High School diploma. Required

· Prior experience as a bank teller or in a related, customer-facing role. Highly desired