Benefits:

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Willing to obtain insurance license in Wisconsin ahead of first day of employment.

Ability to clearly explain insurance policies and coverage options to clients both verbally and in writing.

Skilled in addressing customer issues and resolving complaints in a timely and professional manner.

Capable of accurately processing claims, maintaining customer records, and ensuring compliance with regulations.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.