As a Customer Service Representative, you'll play a vital role as the first point of contact for both current and potential customers, ensuring their needs are met efficiently and professionally.

Key Responsibilities:

• Answer inbound customer calls with a focus on delivering exceptional service.
• Address and resolve customer concerns, escalating issues to the appropriate team member when necessary.
• Track and input production details, ensuring accuracy and timely processing of production invoices.
• Promote additional services to both current and potential customers.
• Perform general data entry to support team projects and operations.
• Assist other staff members as needed to help keep operations running smoothly.

Ideal Candidate Profile:

• Positive attitude with excellent verbal and written communication skills.
• Strong work ethic with a desire to learn and grow.
• Ability to handle multiple tasks in a fast-paced call center environment.
• Experience in customer service is a plus, but not required.
• Must be punctual, professional, and reliable.