Benefits:

IRA

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Are you an organized, detail-oriented professional looking for a dynamic role in the insurance industry? The Matthew Moore Agency LLC, an independent agency with American Family Insurance, is looking for a Licensed Customer Service Representative to join our team in Green Bay, WI!

About the Role

As our Licensed Customer Service Representative, you’ll play a key role in keeping our agency running smoothly. You’ll assist with insurance-related administrative tasks, support customer sales & service efforts, and ensure efficient office operations.

What You’ll Do:

✅ Process insurance documents, applications, and policy changes ✅ Follow up on leads, referrals, and inquiries to support sales

✅ Educate customers on insurance products and tailor solutions to their needs

✅ Handle phone calls, emails, and customer inquiries with professionalism ✅ Assist with billing, payments, and claims follow-ups

What We’re Looking For:

✔ Licensed in Property & Casualty in the State of Wisconsin

✔ Previous administrative or office support experience (insurance experience a plus!) ✔ Strong organizational skills and attention to detail ✔ Excellent communication and customer service abilities ✔ Proficiency in Microsoft Office and ability to learn insurance systems ✔ A team player with a positive, professional attitude

What We Offer:

⭐ Competitive pay: $XX - $XX per hour + sales commission, based on experience ⭐ Full-time, stable position with growth potential ⭐ Supportive and friendly work environment ⭐ Opportunity to gain valuable experience in the insurance industry

⭐ Paid training and ongoing professional development

If you’re a motivated professional who enjoys working in a fast-paced environment, we’d love to hear from you!

Join the Matthew Moore Agency LLC and be a part of a team that values dedication and excellent service! 🚀

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.