Benefits:

Company parties

Opportunity for advancement

Paid time off

Bonus based on performance

Flexible schedule

401(k)

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Vision insurance

Benefits/Perks

Competitive Compensation

Relaxed work environment

Career Growth Opportunities

Job Summary

We are seeking a highly skilled full time Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy with Excel skills, and is able to remain calm under pressure.

Monday through Friday 11am to 7:30pm every 4th weekend Sat & Sun On-Call $200 bonus, plus pay per lead booked Pay Range $18-$22/per hour.

Responsibilities

Make a high volume of outbound calls

Receive a high volume of inbound calls and emails

Create and manage team scorecard (Excel based)

File permits and request inspections

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively