Customer Service Specialist

Shane Splonskowski Agency Inc

Customer Service Specialist

Bismarck, ND
Full Time
Paid
  • Responsibilities

    Benefits:

    Retirement Plan

    Competitive salary

    Dental insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Job Summary The Customer Service Specialist provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities

    Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

    Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

    Processes change to existing accounts and policies

    Serves as a liaison on behalf of the customer between the agency and various business partners

    Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

    Schedules appointments with existing or prospective customers for agency employees

    Qualifications

    Ability to obtain Property & Casualty insurance license ahead of first day of employment or shortly after.

    Demonstrated customer service experience

    Effective communication skills

    Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

    Solid knowledge and understanding of basic mathematical skills·

    This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.