Customer Service Representative

1-800-Plumber + Air of Triad

Customer Service Representative

Greensboro, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Dental insurance

    Health insurance

    Opportunity for advancement

    Training & development

    Tuition assistance

    Vision insurance

    We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air of Triad is very customer focused in providing a high quality customer experience for each of our customers.

    Requirements:

    Have a courteous and pleasant demeanor

    Greet visitors to the building

    Perform clerical and mail processes

    Take inbound calls being the first impression for the customer.

    Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.

    Make sure the phone is answered by the 3rd ring using the approved greeting each time.

    Technician Scheduling

    Handles Invoice Process

    Enable calls to answering service at end of day.

    Additional duties as directed by owners/manager

    Other requirements:

    Clean Background

    Pass Drug Test

    Reliable Transportation

    Active Cell Phone

    Valid Driver’s License

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.