Benefits:

401(k) matching

Competitive salary

Paid time off

Training & development

Benefits/Perks

Flexible Scheduling

Growth and Career Advancement Opportunities

Great Working Environment

Company Overview

ANYTHING Appliance has established itself as a leading service company that delivers exceptional, convenient customer service. As a service company, we receive unparalleled support and training to service numerous trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, JennAir, General Electric, Frigidaire, and more!

Job Summary

ANYTHING Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are responsible for handling service requests and customer complaints, as well as coordinating of our Technician’s schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

Receive incoming and make outbound calls in a professional and courteous manner

Schedule customers, collect payments, and billing

Assign jobs based on routes and driver location.

Customer data entry

Proactively gain and maintain a full understanding of our portfolio of products and services

Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities

Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent

Qualifications

Prior customer service experience

Previous experience in Appliance Repair background major plus point.

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.