Abacus is hiring for Customer Service Representative in Easton, PA. This is in a warehouse and logistics setting. Please contact us at 484-221-9445 to discuss this opportunity further!

Skills

• Strong computer literacy
• Excellent communicator both verbally and via email
• Able to handle high stress situations and changing priorities
• 3pl experience is ideal but call center or similar client facing experience is okay

Job Description

A Day in the Life

The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers. The Client Services Coordinator performs customer service, allocation, traffic, and routing functions per established company standards and practices.

What does success look like in this role?

This ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our “we are one team” ethos.

The following schedule is available for this role:
Schedule: Monday - Friday, 8:00AM - 4:30PM

Pay Range:
$20.00/hr - $23.00/hr

Location:

Easton PA, 18045

All About You

What You’ll Bring to the Role:

• No previous warehouse experience is required but it is always a plus!
• Ability to learn our basic warehouse management scanning system (WMS)
• Strong attention to detail and time management skills
• Has the ability to be flexible and adapt to changing priorities.?
• Trustworthy and moral character (we use pre-employment background & drug tests)

The Must Haves:

• Must have 12+ months’ customer service experience in a logistics or corporate/call center environment, 3PL a plus.
• An understanding of Microsoft Office applications, specifically Outlook
• Must be 18 years or older to apply
• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

• Acts as the liaison between the clients and operations by communicating and monitoring client priorities
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
• Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)
• Ensures client SLA’s are communicated to the operations team
• Following?safety rules, safety procedures, security protocol and standard operating procedures (SOP)
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested