Customer Service Representative

Ace Handyman Services Cleveland West

Customer Service Representative

Westlake, OH
Part Time
Paid
  • Responsibilities

    Benefits:

    Marketable Skill Development

    Positive Work Culture

    Flexible schedule

    Leverage your customer service experience and your engaging personality to help our west side neighbors maintain and improve their homes. Join the team at Ace Handyman Services!

    Ace Handyman Services is a national leader in the home improvement and home repair industry. We are growing and looking for a part-time customer service representative/office support person to ensure efficient and positive daily operations in our Westlake office.

    We offer competitive compensation and benefits, a positive work environment and growth opportunities, including:

    A flexible schedule that fits your life

    Daily challenges and work variety

    Positive work environment and management support

    Competitive hourly compensation ($14-$16)

    Work/life balance (no evening or weekends)

    Paid time off

    Regular pay reviews.

    In this role you will handle inbound calls from our customers, learn about their projects, and explain the services we provide. You will need to review and manage several incoming lead generation streams. You will learn to use Service Titan to manage customer interactions, job schedules and our team of skilled craftsman.

    Job Requirements

    We are looking for excellent verbal and written communication and interpersonal skills. You will need to interact effectively and positively with both customers and our craftsmen. Office support duties may include data entry and social media updates.

    Other qualifications for the role include:

    Education: High school diploma or equivalent

    Strong customer service experience (2-5 years) and a great phone personality

    Ability to work a flexible schedule (within our 8 am - 5 pm business hours)

    High level computer and typing proficiency

    Knowledge of Microsoft applications and ability to learn new software

    Ability to multitask and constantly reprioritize.

    Construction/home improvement experience is helpful but not required.

    Apply Today!

    Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.