Customer Service Representative

Ace Handyman Services Greater Triangle & Johnston County

Customer Service Representative

Raleigh, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Free uniforms

    Health insurance

    Paid time off

    Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

    In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

    This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

    If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

    Here is just some of what we have to offer:

    Competitive pay ranging from $40,000-$42,000 per year, plus discretionary bonuses

    Performance bonuses

    Health insurance (Medical, Vision, Dental)

    Vacation

    Growth opportunities

    Plus more!

    Job Responsibilities

    You will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

    Your specific duties in this role will include:

    Respond to job leads in a timely manner

    Maintain appropriate job scheduling percentage

    Coordinating the schedule and material ordering for multiple craftsmen and projects

    Utilizing our job leads & scheduling management software

    Returning customers calls as needed and following up with past customers

    Assist in solving operational logistics to ensure a smooth customer journey

    Opportunities for growth in areas of marketing, accounting, HR and more!

    Job Requirements

    We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

    Specific qualifications for the role include:

    Comfortable with sales

    Professional phone etiquette

    Adaptive to technology

    Strong customer service skills

    Excellent office management skills

    Solid typing skills

    Great multitasking and prioritization skills

    Exceptional communication skills

    Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two

    Build fun and rewarding career with an industry leader!

    Apply now!

    Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.