Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Aire Serv, a leading name in HVAC services with over 250 locations across the US and Canada, is seeking a dedicated Customer Service Representative to join our team.

About Us

We pride ourselves on our commitment to client satisfaction, quality workmanship, and our core values of Respect, Integrity, and Customer Focus. Our team of experts strives to deliver exceptional service while maintaining a positive work environment.

The Role

As a Customer Service Representative, you will be the voice of Aire Serv, handling customer interactions with professionalism and empathy. You'll manage service requests, resolve complaints, and uphold our values in a fast-paced call center environment.

Key Responsibilities

Handle incoming and outgoing calls professionally

Schedule and manage appointments efficiently

Collaborate with dispatchers to optimize technician schedules

Identify and pursue sales opportunities

Process work orders and address customer concerns promptly

Contribute to office organization and streamline procedures

Adapt to various tasks, including potential cross-departmental training

Qualifications

Proven administrative experience

Excellent communication and organizational skills

Strong attention to detail and data entry proficiency

Positive attitude and professional phone manner

Ability to work independently and collaboratively

Proficiency in Microsoft Office suite

Fast and accurate typing skills

Call center experience (strongly preferred)

HVAC industry knowledge (advantageous)

What We Offer

Comprehensive training program

Paid time off and holidays

Health benefits for you and your family

Simple IRA retirement plan

Performance-based bonuses and commissions

Clear career advancement opportunities

The Ideal Candidate

We're looking for a self-motivated, energetic individual who thrives on helping others. You should be passionate about delivering exceptional customer service and adept at managing diverse situations effectively.

Apply Now: We are actively interviewing for this position. Submit your application today for prompt consideration by our hiring manager.

Join Aire Serv and be part of a team that values your contribution and supports your professional growth

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.