Benefits:

Mon - Fri Schedule

Medical Insurance

401(k)

Bonus based on performance

Dental insurance

Paid time off

Training & development

Tuition assistance

401(k) matching

Flexible schedule

Health insurance

Opportunity for advancement

Vision insurance

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Hourly pay with the availability of monthly commission / bonus opportunity. Benefits after our waiting period such as medical, dental, vision, 401k and a great Paid Time Off Package. Our Team is wonderful, and we have a brand-new office environment.

Bilingual in Spanish - good verbal and written is a requirement of the position. If interested Please APPLY TODAY!

Responsibilities:

• Support customers through various communication channels including phone, email and in person

• Resolve customer complaints with patience and professionalism

• Perform data entry tasks accurately and efficiently

• Provide information about products and services

• Post purchase review with client

• Renewal calls and Policy changes

• Assist with office tasks as needed

• Identify and act on cross sell opportunities within the current book of business on a proactive basis

Requirements: -Must carry Personal Lines Insurance License

• Excellent Communication/ interpersonal skills to interact with customers professionally (in person and remotely)

• Bilingual in Spanish - good verbal and written is a requirement of the position.

• Updates all client data and client notes on computer CRM system daily

• Experience in the insurance field for two or more years is ideal

• P&C Insurance License or Personal Lines Insurance License (Ideal, not required)

• Confident, self-starter who works well independently.

• Ability to analyze and solve customer problems effectively

• Be able to work a full work week of 40 hours in office - our office hours are 8:30am-5:00pm in Santa Ana.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.