Job Description

• Provide exceptional customer service via phone, email, and chat in both English and Korean.
• Perform accurate data entry and maintain organized customer records.
• Utilize Microsoft Excel formulas (e.g., VLOOKUP, IF statements, pivot tables, conditional formatting) for data analysis and reporting.
• Process customer inquiries, complaints, and service requests professionally and efficiently.
• Build and maintain strong customer relationships through effective communication and problem-solving.
• Collaborate with internal teams to ensure smooth operations and timely issue resolution.
• Identify customer needs and recommend appropriate solutions.
• Assist with administrative tasks and document processing.

Qualifications

• Proficiency in Microsoft Excel, including knowledge of Excel formulas, pivot tables, and data analysis tools.
• Experience in data entry and customer service is highly preferred.
• Strong problem-solving and customer relations skills with a customer-first mindset.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).).

Additional Information

All your information will be kept confidential according to EEO guidelines.