Customer Service Representative Brandon

Ace Handyman Services Lakeland

Customer Service Representative Brandon

Brandon, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Paid time off

    Training & development

    Customer Service professionals - are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales and customer service career? Join our TEAM at Ace Handyman Services Central Florida! We are the service provider for Ace Hardware throughout Central Florida, and the national leader in the home improvement and home repair services industry. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Customer Service Reps to ensure efficient and smooth daily operations.

    In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

    This is a great opportunity for you to grow with us as we grow throughout Central Florida, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

    If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

    We have offices in Brandon and Lakeland, and here is just some of what we have to offer:

    Competitive pay ranging from $15-$20 per hour (based on experience level)

    Health insurance

    Aflac

    Vacation

    Performance bonuses

    Cell phone reimbursement

    Company credit card

    Advancement and growth opportunities

    Plus more!

    Job Responsibilities

    As a Customer Service Rep, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and advice on our services, pricing, and availability. You will also provide support for our craftsmen, helping them with material ordering and scheduling efficiencies.

    Your specific duties in this role will include:

    Respond to job leads in a timely manner

    Coordinating the schedule and material ordering for multiple craftsmen and projects

    Utilizing our dispatching and schedule management software

    Returning customer calls as needed and following up with past customers

    Ensuring that all craftsmen follow our standardized service path and internal administrative processes

    Performing paperwork and filing duties

    Assist in solving operational issues as they arise to ensure a smooth customer journey

    Job Requirements

    We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

    Specific qualifications for the role include:

    High school diploma or GED

    3-5 years of administrative assistant/scheduling experience

    Comfortable with sales

    Adaptive to technology

    Strong customer service skills

    Solid typing skills; ten-key skills, a plus

    Great multitasking and prioritization skills

    Exceptional communication skills

    Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus

    Call center experience, a plus

    Past use of sales scripts, a plus

    Build a fun and rewarding career with an industry leader!

    Apply now!

    Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.