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Customer Service Representative

Budget Blinds of Coachella Valley

Customer Service Representative

Palm Springs, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Dental insurance

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    As a key part of our team's success, Budget Blinds is currently looking for someone energetic to complete our office. This includes scheduling appointments, customer help and follow-up and working with our vendors.

    We also offer a very competitive bonus program!

    As the face of the company, you will be responsible for greeting visitors, answering phones, and assisting customers with setting up appointments. You will need an outgoing personality and be able to provide excellent customer service. We don’t take ourselves too seriously, but we take our jobs very seriously. You should be highly organized and have strong attention to detail as well as be able to work independently and prioritize projects.

    Administrative duties include but are not limited to booking in-home and showroom consultations, preparing necessary documents or items for sales and installation teams, and overall customer support pre and post-sale.

    Benefits/Perks

    Career Advancement Opportunities (We promote from within the company)

    Competitive salary

    Quarterly Bonuses

    6 paid holidays

    Paid vacation time

    Paid sick time

    Health insurance

    Dental insurance

    Vision coverage

    M - F (Flexible scheduling for the right candidate)

    Small family business

    Responsibilities

    Greet customers upon entering the showroom with a friendly welcome

    Understand customers’ requests and respond with the appropriate action which may include

    Following up on existing orders

    Setting up in-home consultations

    Manage and organize office tasks as assigned

    Answer business phones and handle requests

    Execute defined procedures/processes to eliminate errors and keep the office organized

    Effectively use office software(s) to

    Schedule appointments

    Manage product delivery and installation

    Manage office supplies and orders as necessary

    Resolve customer reported issues or escalate

    Follow up with suppliers, customers, and colleagues regarding issues or questions

    Distribute communications to the team as necessary

    Qualifications

    Previous sales or customer service experience preferred

    Working knowledge of office software and equipment

    Thorough understanding of office management procedures

    Excellent organizational and time management skills

    Analytical abilities and aptitude in problem-solving

    Excellent written and verbal communication skills

    Proficiency in MS Office and technology overall

    Able to multitask in a fast paced environment

    Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Today, there are more than 1,300 Budget Blinds franchise territories serving 10,000 cities across North America, installing 50,000 window treatments per week! We offer custom solutions that consumers cannot get anywhere else, including blinds, shades, shutters, drapery, and smart home solutions.

    The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.