Benefits:

Company parties

Employee discounts

Free food & snacks

Paid time off

Training & development

Job Title: Customer Service Representative

Location: Various locations available

Job Type: Full-time

Job Description: As a Customer Service Representative at American Family Insurance, you will be the first point of contact for our customers. You will play a key role in maintaining our reputation for excellent customer service and strong client relationships. Your main responsibilities will include answering customer queries, handling concerns, and managing customer accounts.

Responsibilities:

Answer incoming calls and respond to customer's emails.

Manage and resolve customer concerns.

Identify and escalate issues to the agent..

Provide product and service information to customers.

Research required information using available resources.

Research, identify, and resolve customer concerns using applicable software.

Process orders, forms, and applications.

Be resourceful and solve problems/concerns with little guidance.

Route calls to appropriate resources.

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Follow up customer calls where necessary.

Complete call logs and reports.

Other duties as assigned by the management.

Qualifications:

High school diploma or equivalent.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with Customer Relationship Manager (CRM) systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Licensed in Property and Casualty in the state of Minnesota - If you aren't licensed yet, that's ok, you just have to be willing to be.

Must be able to successfully pass a background check with the state of Minnesota to become licensed.

What We Offer:

A supportive and positive team environment.

Paid training and paid licensing.

Opportunities for professional growth and development.

Competitive hourly wage

Relaxed work environment with a "dress for your day" dress code..

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.