Benefits:

Company Paid Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary

Provide excellent customer service by being friendly and caring to our valued customers.

Use computer software to input a customer’s information completely and correctly to meet compliance requirements.

Provide factual and concise guidance and directions to efficiently direct traffic flow within the facility to keep our valued customers safe and informed.

Help maintain the location's appearance and cleanliness.

Follow all our safety procedures, policies, and appearance expectations.

Go above and beyond for our beloved customers.

Responsibilities

Provide outstanding customer service.

Communicate with customers via in person, phone, email, or chat, to assist with inquiries and issue resolution.

Accurately enter and maintain customer information in the database to ensure we meet compliance requirements.

Safely navigate customers within the facility.

Assist with managing traffic flow within the facility with the help of your supervisor.

Work with management to de-escalate any conflicts within the yard.

Work with management to reduce cycling time for customers.

Skills

Proficient in English and Spanish.

Previous experience in outbound calling, sales, or customer service preferred.

Strong communication skills to interact effectively with customers.

Ability to analyze customer needs and provide suitable solutions.

Excellent phone etiquette and interpersonal skills.

Proficient in data entry to maintain accurate customer records.

Labor Intensive Work

Must be comfortable working outside

Make this a career

Join our team as a Customer Service Representative and be part of a dynamic environment where your skills will be valued and developed. Apply now to a growing company who values employees as family and believes in promoting from within. Apply now if you are a motivated go-getter who wants upward mobility and a chance to make a career.

Expected hours: 38 – 45 per week (Monday -Friday) 8 am -5 pm and Saturday 8 am - Noon