Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Review daily shipping log, create bills of lading, pick demands, and provide to warehouse to ship orders

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Perform other duties as assigned

Qualifications

Bachelor's Degree in relevant field of study (Business, Business Administration, Communication) or equivalent

1+ years of proven experience as a Customer Service Representative or in a similar role

1+ years of experience in order processing

Bilingual (English and Spanish)

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Ability to multi-task

Highly organized with the ability to prioritize projects and manage time effectively

Attention to detail and accuracy