Benefits:

Health insurance

Profit sharing

he Customer Service Representative (CSR) plays a critical role in supporting customers and internal teams by ensuring seamless processes and exceptional service. The CSR is responsible for managing customer transactions, gathering and documenting necessary information, assisting finance, and maintaining a deep understanding of ZKTeco’s products, services, and processes to effectively support customers.

Key Responsibilities:

Customer Transaction Management:

Create and process estimates and sales orders for customers.

Conduct necessary follow-ups with customers to ensure timely completion of transactions.

Information and Documentation Coordination:

Work closely with customers and internal teams to gather required information and documentation to support processes.

Ensure all documentation is accurate and aligned with company policies.

Manage multiple tasks and prioritize effectively in a fast-paced environment.

Collaborate with internal teams (e.g., engineering, product development) to resolve complex issues and provide timely feedback to customers.

Customer Support:

Serve as the primary point of contact for customers, handling inbound and outbound inquiries via email, chat, and phone.

Troubleshoot and resolve product-related issues effectively.

Provide guidance on part numbers, product features, and usage to assist customers.

Finance Assistance:

Collaborate with the finance team to address issues related to open invoices.

Follow up with customers who are unresponsive to payment requests and escalate when necessary.

Product Knowledge:

Develop and maintain a thorough understanding of ZKTeco’s products, services, and processes to deliver accurate information to customers and internal teams.

Stay updated on product changes, new releases, and service enhancements.

Process Improvement:

Identify opportunities to improve customer service processes and workflows.

Provide feedback to the team to enhance overall customer satisfaction.

Qualifications:

Minimum 2 years of experience in a customer service role, preferably in a SaaS or tech-focused environment.

Strong communication and organizational skills.

Proficient in Microsoft Word, Excel, CRM systems, and other business tools.

Exceptional problem-solving skills and attention to detail.

Ability to manage multiple tasks and prioritize effectively.

Basic understanding of cloud-based software and technical troubleshooting.

Knowledge of ZKTeco products and services or similar solutions is a plus.

Work Environment:

This position is based in Tampa, FL, and involves interaction with team members and customers via phone, email, or video conferencing.

Compensation:

Salary Range: $35,000 to $45,000 annually, based on experience.

Additional Benefits:

Paid Time Off (PTO)

Health and disability insurance

Profit sharing

Performance-based bonuses

Other company benefits

Application Process:

Interested candidates should submit their resume and a cover letter highlighting their relevant experience and skills.