Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today! Responsibilities: • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools • Confirm client insurance coverage and provide evidence of insurance papers to policyholders • Apply appropriate changes to consumer policies based on the information provided Qualifications: • Prior work in a customer-facing position or customer service role is required • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents • A general understanding of insurance policies and schedules is preferred • Position requires a high school diploma or GED equivalent • Display strong communication skills, active listening skills, and personal skills Join our team if you possess the following qualifications: • Strong problem-solving skills • A humble attitude and a desire for personal growth • Ability to pass a background check • Obtain an insurance license and excel in selling appointments once licensed Compensation: $35,000 - $50,000+ yearly

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