Customer Service Representative

As a Customer Service Representative, you will support the efforts of our Account Managers by executing day to day duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pick up and delivery appointments, and tracking customer’s freight ensuring on-time delivery. This role is responsible for providing operations support to the team by communicating all the details of a shipment.

Duties/Responsibilities:

Assist Account Managers on day to day operations of their accounts

Enter new load orders into our proprietary web-based software

Ensure all details of shipments are properly notated in each load

Communicate daily with shippers and receivers to schedule pick up and delivery appointments

Maintain and collect proper paperwork for each shipment

Resolving billing discrepancies with a customer or internal billing team

Initiate “check calls” to track and trace drivers on all pickups and deliveries

Assist with converting drivers to MacroPoint tracking

Escalate freight-related issues to the appropriate teams

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Skills/Abilities:

Excellent written and verbal communication skills

Ability to thrive in a fast-paced working environment and multitask

Superb time management and organizational skills

Extraordinary attention to detail and teamwork skills

Willingness to be available after hours and weekends if needed

Professional demeanor

Education and Experience:

Call center experience preferred

Freight brokerage experience a bonus

Benefits:

40 hours per week

On-site training and career development

Paid holidays and paid time off

Insurance benefits including but not limited to: Health, vision, dental, life, and disability

401(k) Plan