Customer Service Representative - Columbus, OH

National Background Check, Inc.

Customer Service Representative - Columbus, OH

Columbus, OH +1 location
Full Time
Paid
  • Responsibilities

    Position Summary

    The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for NBCI. This person will be fingerprinting and speaking with customers, establish and/or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office.

    Position Status: Full-time

    Supervision Received : Reports to the Customer Service Manager, NBCI

    Supervision Exercised : None

    Essential Functions, Duties and Responsibilities :

    Customer Service/Communications/Sales

    • Excellent attendance
    • Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients.
    • Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person.
    • Greet all customers professionally and with a helpful demeanor.
    • Fingerprint and/or drug test all walk-in customers.
    • Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed.
    • Correspond as needed with management to communicate problems, clarify questions and issues.

    Processes

    • Stay up-to-date on filing of forms/paperwork/phone calls.
    • Schedule appointments and take payments over the phone.
    • Retrieve calls from voicemail system daily. Ensures that all calls are returned to customers.
    • Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
    • Assist with researching accounts payables issues.
    • Provide general assistance to all phone callers.

    Teamwork

    • Positively promote all goals and objectives of management within the office.
    • Continually seek to improve the sales experience with revised and improved processes.
    • Maintain a positive attitude and work environment, so as to lead by example.
    • Contribute to the overall success of the office by fostering a positive teamwork environment.
    • Continually seek to help FastFingerprints by offering assistance wherever necessary.

    Minimum Qualifications:

    • Two or more years of customer service experience
    • Must have excellent attendance habits
    • Must be self-disciplined, have excellent communication skills and a strong work ethic
    • Must be a self-starter
    • Must be able to work in a fast-paced environment

    Desired Experience:

    • Associate’s Degree preferred
    • Strong customer service and communication skills
    • Strong Computer skills needed

    Other Information:

    Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check.

    Job Type: Full-time

  • Locations
    Columbus, OH • Westlake, OH