Benefits:

Simple IRA

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will answer calls, take orders over the phone, and by computer. Input orders, and distribute and check orders for customers. Assist administrative team in various other duties. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Experience with Quickbooks software is preferable.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Coordinate with shipping and delivery

Filing of completed orders

Qualifications

High school diploma/GED, College graduate a plus

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Min 1-3 years experience in similar role