Benefits:

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Un capped bonus potential

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails.

Identify the reason for the customer’s call, collect relevant information, and provide a solution.s

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend training to maintain up-to-date skills and knowledge

Qualifications

Must have a reference to show longevity at a job

High school diploma/GED

Basic math

Previous experience as a Customer Service Representative or in a similar role is preferred.

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively