Customer Service Representative

DIVERSE LYNX LLC

Customer Service Representative

New York, NY
Full Time
Paid
  • Responsibilities

    Job Summary

    We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    . 2 days in office, 3 days remote (field work not required)

    Responsibilities

    Receive a high volume of inbound calls and emails

    Identify the reason for the customer’s call, collect relevant information, and provide solutions

    Refer to premade scripts for a variety of customer service topics

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Meet personal and team quotas

    Attend trainings to maintain up-to-date skills and knowledge

    Location of job : 50 Water Street, FL 7, Metroplus Health Plan - 50 Water Street Shift Notes : ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night alt weeks of 12-8 PM with flexibility. English/Spanish/Russian is most needed. English and any of the following Chinese, Korean, Bengali, Hindi. 2 days in office, 3 days remote (field work not required)

    Must be Bilingual with following languages (Two or more then) Bengali( Speak, Read, Write )

    English( Speak, Read, Write )

    Spanish( Speak, Read, Write )

    Hindi( Speak, Read, Write )

    Korean( Speak, Read, Write )

    Russian( Speak, Read, Write )

    Chinese( Speak, Read, Write )

    Qualifications

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively