Customer Service Representative/ Front Desk Cashier

Pequa Bowling Alley Corp

Customer Service Representative/ Front Desk Cashier

Massapequa, NY
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company.

    Responsibilities

    Greet and welcome guests as soon as they arrive at the entertainment center

    Answer, screen and forward incoming phone calls

    Ensure reception area is tidy and presentable, with all necessary stationery and material

    Provide basic and accurate information in-person and via phone/email

    Receive, sort and distribute daily mail

    Update calendars and schedule meetings

    Skills

    Proven work experience as a Receptionist, Front Office Representative or similar role

    Professional attitude and appearance

    Solid written and verbal communication skills

    Ability to be resourceful and proactive when issues arise

    Excellent organizational skills

    Multitasking and time-management skills, with the ability to prioritize tasks

    Customer service attitude

    Qualifications

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively