Customer Service Representative (Full Time - Closing)

Planet Fitness - Biddeford/Windham ME

Customer Service Representative (Full Time - Closing)

Windham, ME
Full Time
Paid
  • Responsibilities

    Customer Service Representative- Full Time Closing

    Interested in fitness and wellness?

    Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

    Essential Duties and Responsibilities

    Greet members and provide exceptional customer service. Make members feel comfortable and welcome!

    Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.

    Respond to member questions and concerns in a timely and professional manner.

    Conduct beverage or merchandise purchases on the point-of-sale system.

    Explain and promote our unique fitness instruction classes (pe@pf) to our new members, helping them to keep their workouts new and exciting.

    Club Cleanliness and Maintenance

    Keep the front desk area and lobby clean and orderly.

    Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

    Clean all exercise equipment and tanning beds.

    Clean restroom and shower area and keep stocked.

    Qualifications/Skills

    Positive friendly attitude

    Must be 18 years of age or older

    Basic computer proficiency with an eye for accuracy

    Punctuality and reliability are a must.

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

    Problem-solving

    Personify the core values of Planet Fitness: teamwork, positivity, integrity, passion, and accountability.

    Physical Demands

    Visible continuous activity during the shift

    Continual talking in person or on the phone to members during shift

    Must be able to lift up to 50 lbs.

    Frequent climbing, balancing, kneeling, and crouching during the shift

    Frequent cleaning of equipment and facilities

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.