Customer Service Representative

Globe Parking Inc.

Customer Service Representative

Coraopolis, PA
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, dispatch our van fleet, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy ,a team player, and is able to remain calm under pressure.

    Responsibilities

    Receive a high volume of inbound calls

    Identify the reason for the customer’s call, collect relevant information, and provide solutions

    Use best practices in customer service techniques to develop rapport and build relationships with customer

    Dispatch our fleet of vans from our office to Pittsburgh International Airport, to scheduled hotel pick ups, and customers prompt pick up upon return.

    Qualifications

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively