Customer Service Representative

HAMPTON S AIR HEATING AND AIR COND

Customer Service Representative

East Quogue, NY
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    Responsibilities

    Receive a high volume of inbound calls and emails

    Identify the reason for the customer’s call, collect relevant information and provide solutions

    Refer to premade scripts for a variety of customer service topics

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Make outgoing calls to follow up with customers an book appointments

    Answer emails, and chat messages daily

    Identify and assess customers’ needs to achieve satisfaction

    Follow communication procedures, guidelines and policies

    Take the extra mile to engage customers

    Able to work Saturdays

    Qualifications

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively

    Customer orientation and ability to adapt/respond to different types of characters