Requirements:

**Must be able to work weeknds, evenings and rotating holidays. Full-time and part-time openings.

Must be comfortable working around and with dogs of all sizes and breeds

Ability to lift 30 lbs (supplies or small dogs)

Willingness to support Pet Technicians during busy times throughout the day

Complete K9 Resorts training and certification prior to working alone

Agree to submit for a Background Check

Comfortable in busy and occasional loud environment

Able to multi-task (ex. Answer phone, check in a dog, collect payments, greet clients)

Excellent Customer Service Personality – friendly, enjoys working with people & dogs

Must be willing to step into a Pet Tech role if/when asked by Management. Consists of:

Monitoring dogs in daycare as an attendant (1 hour shifts)

Feeding/watering dogs, bathing dogs

Cleaning up messes in lobby, dog areas, hallways, etc.

May be tasked with cleaning dog accommodations during staff shortages or holidays

Ability to problem solve, mediate stressful situations, while meeting customers’ needs

Qualifications:

High School Diploma or equivalent required. Some college preferred.

1+ years’ experience in a Customer Service or Hospitality Position

Knowledge of dogs preferred. Dog ownership a plus.

Computer point-of-sale or reservation experience required

Job Tasks:

Greet clients and dogs

Give tours of the facility to prospective clients when manager is not available

Answer phones, schedule tours, register new clients, make reservations, request & accept payments

Answer general questions regarding specific procedures and requirements needed prior to accepting new clients (required evaluation, required vaccinations, pre-registration, etc.)

Request Vet records for vaccinations, reminding clients when coming due

Prepare check-in and check-out duties for all dogs every day

Assist with dog ‘body checks’ for health and wellness upon check-in and check-out

Run dogs to and from daycare or accommodations

Record comments, issues, concerns, notes from all staff and clients related to their dog(s)

Light housekeeping duties in the lobby and halls

Supply checks – report low inventory to management