Benefits:

Dental insurance

Health insurance

Paid time off

Bonus based on performance

Opportunity for advancement

Vision insurance

We're a local home improvement company with a reputation of dedication to delivering exceptional customer service and encouraging team growth and development. We proudly serve the residents of Northwest Florida and Southeast Alabama.

We are currently seeking a highly motivated full-time Customer Service Specialist who is willing to grow with us. Knowledge of MarketSharp and SalesForce a plus! This position requires a high level of customer service and professionalism because it is the first point of contact for our potential & existing customers. The ideal candidate will have a friendly disposition, positive attitude and enjoy talking to and working with the public primarily over the phone. You must be highly organized and able to keep up with a fast-paced environment. The primary task is to schedule no cost, no obligation consultations for qualified homeowners for several consultants over a large service area using a script and appointment guidelines. Past experience in the home improvement field, appointment setting, and/or permitting is a plus. This is an excellent opportunity with huge potential for advancement with our growing company.

This job is full time Monday - Friday 8:00 am - 5:00 pm. Some Saturdays may be required. May work at 2 different locations in Milton.

Responsibilities:

Answer inbound/make outbound calls using multi-line phone system

Qualify and set appointments using a script to determine the customer needs, interest, and appropriate qualifications.

Respond appropriately to customer concerns

Confirm appointments daily

Enter customer information & notes in company's computer software accurately & completely.

Greet walk-in customers and vendors in a friendly and professional manner

Scanning, filing and general office tasks

Requirements:

Excellent communication, customer service & organization skills

Professional appearance & friendly attitude

Dependable & trustworthy with reliable transportation

Able to balance multiple tasks with strong attention to detail & problem solving skills

Basic computer knowledge & office skills (familiar with Office and Excel a plus)

Able to pass a background test & drug screening

Please do not call the company in regards to job postings.