Customer Service Representative - Material Handling

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Axis Engineering

Customer Service Representative - Material Handling

Britton, MI
Full Time
Paid
  • Responsibilities

    We are AUTOKINITON (pronounced auto-ken-i- TAHN )

    Axis Engineering is a company of AUTOKINITON, a Michigan-based family of automotive companies delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. We are proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe.

    Axis Engineering is dedicated to designing and developing assembly solutions, metal forming and inspection fixtures.

    To help us drive excellence, as a Customer Service Representative you will get to:

    • Communicates within department, and production, customer requirements and changes to demands. Prioritizes activities with areas of production and Shipping area to ensure requirements are met on time.
    • Understands and meets all customer requirements and demands
    • Works with Materials/Shipping/Production to maintain 100% delivery performance and ensures that all shipments are made as required by the customer
    • Materials Dept. data entry to include, but not limited to emails; Maintenance of QAD as it applies to Shipping and customer orders
    • Daily interaction with customer systems as required and according to policies
    • Maintains company accums, investigating differences and adjusting as required.
    • Assists Quality Department staff, as needed, to ensure quality parts are shipped to customers. Work with Operations and Production personnel to ensure quality issues are dispositioned in a timely manner to meet customer requirements.
    • Daily contact with carriers to schedule and cancel trucks
    • Preparation and verification of customer orders
    • Pull customer orders, tag parts, scan orders, and operate scale
    • Support production as needed
    • Assist with all department duties; loads and unloads trucks in the Materials Department and serves as back-up to other departmental staff and Shipping/Receiving Hilo Drivers
    • Understanding of label processes
    • Communicate effectively to/with customers, management and all associates sometimes prioritizing tasks within the dept. for other associates.
    • Keeps work areas clean and orderly; maintains 5S
    • Adheres to and enforces MIOSHA and L&W Engineering’s Safety Standards
    • Assumes other duties as directed by Supervisor, or as needed to ensure tasks within the dept. are covered.
    • Participates in continuous improvement activities
    • Performs all duties and operates machinery & equipment according to MIOSHA standards and company procedures using required safety equipment (gloves, sleeves, ear plugs, etc.)

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    This full-time role is a part of our Material Handling Department and reports to the Materials Manager I.

    Required Skills & Abilities:

    • Excellent verbal/written skills
    • Ability to coordinate multiple tasks at the same time
    • Meticulous
    • Organizational skills
    • High-level of cooperation
    • High-level of commitment

    Education and/or Experience:

    • High school Diploma or general education degree (GED); or one to three months related experience and /or training; or equivalent combination of education or experience.

    Working conditions:

    • We will provide position-specific details including physical and focused efforts, working environment and conditions, and reasonable accommodations during the interview process.

    Where you will be:

    This position is located at our location in Britton, Michigan offering many community events, resources, programs, and recreational opportunities for you and your family.

    Why you will enjoy working here:

    • Competitive Wages and Comprehensive Benefits: Medical, Dental, Vision, 401(k) with Company contribution match, and 15 paid holidays, including a bridge holiday in December.
    • Work-Life Balance: Many of our Associates have stayed with us for 25+ years! It takes a good work-life balance to make it that far. We support your personal and professional priorities as they impact your well-being.
    • Growth Opportunities: Take your career to the next level through tuition reimbursement programs, on-the-job training, learning management systems, and advancement opportunities from within our organization.
    • Learning and Development: We empower all our Associates – from entry-level to senior-level – with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON.

    AUTOKINITON Promotes a dynamic and collaborative work environment for everyone.

    AUTOKINITON is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AUTOKINITON makes hiring decisions based solely on qualifications, merit, and business needs at the time.

    Required Skills

    Required Experience