Benefits:

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

NO PHONE CALLS - NO PUBLIC TRANSPORTATION

Job Summary

We are seeking a dedicated, proactive and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, works well as part of a team and has the ability to effectively resolve customer issues. This role is crucial in ensuring a high level of customer satisfaction and supporting our customers with their inquiries and concerns. This position is fully onsite with no remote/hybrid work schedules. Monday - Friday 9am to 5pm.

Responsibilities

· Respond to customer inquiries via phone and email in a timely and professional manner.

· Provide accurate information about products, services, and policies.

· Assist customers with processing orders, and handling returns or exchanges.

· Document customer interactions and feedback accurately in our CRM system.

· Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.

· Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.

· Collaborate with other departments to address complex issues and improve service delivery.

· Identify opportunities to enhance the customer experience and suggest process improvements.

Handles high call volume in a professional manner.

Must possess a professional speaking voice and mindset.

Qualifications

· 2 years previous experience in a customer service role minimally - NO RETAIL

· Clear, concise, and effective communication skills, both written and verbal.

· Exceptional active listening skills.

· Empathetic mindset to build trust and rapport with our participants.

· Strong problem-solving abilities and attention to detail.

· Must be able to remain calm and composed when dealing with our participants.

· Ability to handle multiple tasks and work efficiently in a fast-paced environment.

· Proficiency with CRM software and Microsoft Office Suite.

· Positive attitude and ability to work both independently and as part of a team.

· A polished demeanor and a high level of personal responsibility.

· High School Diploma

· Bilingual, English/Spanish not required, but highly favorable.