Customer Service Representative

Midas - AMG Enterprises

Customer Service Representative

Middletown, RI +3 locations
Full Time
Paid
  • Responsibilities

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

    We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

    Responsibilities

    As a Midas Customer Service Representative, you will be performing the following duties:

    Deliver exceptional customer service while listening and consulting customers

    Following up with customers, services requested, estimated completion times etc.

    Deliver and discuss pricing estimates with customers as well as promoting shop service specials

    Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed

    Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks

    Maintain inventory counts

    Overall cleanliness and organization of the facility

    Other duties as assigned

    Qualifications

    Excellent customer service disposition

    Good communication skills

    Leadership ability

    Team building skills

    Ability to work a flexible retail schedule including weekends, evenings and holidays

    Valid driver’s license

  • Locations
    Bristol, CT • Branford, CT • Torrington, CT • Middletown, RI