Summary

The Customer Service Representative responds to telephone calls from citizens contesting parking tickets, wanting to schedule appointments, seeking information, or paying for their tickets.

Essential Duties and Responsibilities

Receive incoming telephone calls and assist citizens in resolving issues

Process dispositions from pretrial conferences/hearings

Issue refunds and document refund requests

Maintain required necessary documents

Work in a productive, safe, and cooperative manner in accordance with all company policies and procedures

Promote and maintain a positive work environment

Conduct other duties and special projects as assigned

Experience/Qualifications/Skills

Excellent verbal and interpersonal communication skills

Strong analytical problem-solving skills

Excellent attention to detail and accuracy

Intermediate-level PC skills – working knowledge of Microsoft Word, Excel, and Outlook.

Ability to work with minimal direct supervision

Ability to multitask

The representative must maintain proficiency in all divisional procedures.

Education

High school diploma or equivalent