Benefits:

Health insurance

Opportunity for advancement

Benefits/Perks

Competitive Compensation

Paid Time Off

Commission on sales

Job Summary Well established Home improvement company in the central New Jersey area for over 70 years family owned.

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Calling customer's and scheduling installers.

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to learn computer systems that we use

Some selling for certain products when customers walk into the showroom

Accounts receivables and recording of customer payments

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively