Customer Service Representative

PostNet - GA130

Customer Service Representative

Atlanta, GA
Full Time
Paid
  • Responsibilities

    PostNet Atlanta has 3 locations: #130 at 1700 Northside Dr NW A7, Atlanta, GA 30318 #131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342 #136 at 2090 Dunwoody Club Dr Suite 106, Sandy Springs, GA 30350

    Please inform us which location you are applying for and/or if able to work at multiple locations.

    Benefit/Perks

    Competitive Compensation

    Flexible Scheduling

    Hard work, collaboration, humanity, fun, and laughter

    Career path development

    Company Overview Get the experience of a start-up with the expertise of an established company. PostNet GA131 is a new franchise with the PostNet team, claiming new ground in the Atlanta region. The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

    WHAT YOU BRING TO THE TABLE

    Previous customer service or sales experience in a retail environment

    Exceptional customer service skills

    Ability to translate customer requirements into final products or services

    Assist in handling customer complaints and problems in a professional manner

    Multitasking – must have the ability to simultaneously process multiple tasks

    Effective verbal and written communication skills

    Strong attention to detail

    Outstanding time management and organizational skills

    High school diploma or equivalent required

    A valid driver’s license required

    Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software

    Ability to work flexible hours

    Notary Public certification may be required

    WHAT WE EXPECT OF YOU:

    Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet

    Assists customers with their product and service needs in person, through e-mail, and by phone

    Learns and operates Center equipment, machinery, and software at an expert level

    Assists customers and staff with the operation of in-store printing equipment

    Processes customer sales through the point-of-sale system

    Up-sells cross-sells and actively participates in PostNet marketing and promotional initiatives

    Makes and/or schedules deliveries of products to customers

    Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

    Sorts and deposits mail in private mailboxes

    Captures completes tasks, and organizes Virtual Mail

    Assists customers with fingerprinting/I9 procedures

    PHYSICAL AND SAFETY REQUIREMENTS:

    Must be able to stand behind a sales counter for extended periods

    Must be able to lift at least 50 pounds

    Must be able to communicate clearly with customers by email, by phone, and in person

    May be required to operate a motor vehicle

    *PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.