PostNet Atlanta has 3 locations: #130 at 1700 Northside Dr NW A7, Atlanta, GA 30318 #131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342 #136 at 2090 Dunwoody Club Dr Suite 106, Sandy Springs, GA 30350
Please inform us which location you are applying for and/or if able to work at multiple locations.
Benefit/Perks
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
Company Overview The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.
WHAT YOU BRING TO THE TABLE
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking – must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
High school diploma or equivalent required
A valid driver’s license required
Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software
Ability to work flexible hours
Notary Public certification may be required
WHAT WE EXPECT OF YOU:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet
Assists customers with their product and service needs in person, through e-mail, and by phone
Learns and operates Center equipment, machinery, and software at an expert level
Assists customers and staff with the operation of in-store printing equipment
Processes customer sales through the point-of-sale system
Up-sells cross-sells and actively participates in PostNet marketing and promotional initiatives
Makes and/or schedules deliveries of products to customers
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures completes tasks, and organizes Virtual Mail
Assists customers with fingerprinting/I9 procedures
PHYSICAL AND SAFETY REQUIREMENTS:
Must be able to stand behind a sales counter for extended periods
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in person
May be required to operate a motor vehicle
Compensation: $12.00 - $15.00 per hour
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.