Prevention Links is seeking a motivated and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing exceptional support to our customers by addressing their inquiries, resolving issues, and ensuring their overall satisfaction. Your strong communication skills and commitment to customer care will be key as you interact with clients through various channels, including phone, email, and in-person. The ideal candidate will be adept at handling customer concerns with professionalism and empathy while effectively managing multiple tasks. By becoming a part of our team, you will play a crucial role in fostering strong client relationships and upholding our company’s reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and provide accurate information about our products and services.
• Resolve customer complaints and issues promptly and professionally.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with other team members to achieve service goals.
• Identify and escalate complex issues to the appropriate departments.
• Participate in training sessions to enhance product knowledge and service skills.
• Follow up with customers to ensure their needs were met effectively.

Duties

• Listen to customers' questions and concerns and provide answers or responses.
• Provide information about products and services.
• Take orders, calculate charges, and process billing or payments.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.