ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description ****

We are currently seeking a proactive and experienced on-site Customer Service Representative who has experience within a printing industry, who can become an integral member of the team.

DUTIES AND RESPONSIBILITIES:

- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines.
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager.

QUALIFICATIONS:

• MUST have experience working within the Print Industry

• ** _Experience working in a call center
  _**

• ** _Insides sales experience preferred
  _**

• Strong organizational skills and attention to detail

• Experience with enhancing service offerings

• Good knowledge of how to increase revenue

• Experience with Prepress and offset

• Solutions focused - ability to solve problems efficiently

• Ability to communicate effectively

• Excellent Customer Service skills and experience

• Proficiency with MSOffice

• Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred